Customer Care

Shipping Policy

Lalee offers Free Shipping via local courier services for all orders nationwide. All domestic orders once processed will be delivered within 2 – 5 working days.

Return & Exchange Policy

All products purchased from our online store or retail store can be exchanged within 15 days only if the item(s) is defective or has missing accessories, wrong size/order/article issue at the time of delivery. Products ordered online can be exchanged at our retail store as well. Tag/label must be intact at the time of exchange either from the store or online. Do not accept the parcel if it’s damaged or seal opened. We will not be responsible for such exchanges. Lalee doesn’t take responsibility for items purchased from any unauthorized sellers and individuals.

Refund

Lalee does not offer a “cash refund”. Refunds may only be issued on credit/debit card order(s) when the customer cancels the order before Lalee starts processing the shipment. Or if an article is found to be defective during Quality Control and is the only piece available, gets removed from the order.

Order Cancellation

Customers may cancel the order at any time before the order has been processed. Lalee has the right to cancel orders for reasons such as – item is out of stock, pricing errors, the article found as defective in Quality Control, or the credit/debit card payment declined by the issuing financial institution.